Privacy Policy

1. Who we are

This Privacy Policy explains how Gavlars Pest Control Ltd (“we”, “us” or “our”) collects and uses personal information when you visit gavlarspestcontrol.co.uk, contact us or use our pest control services.

The website identifies the business as Gavlars Pest Control Ltd and states that it was founded by director Gavin Lee. The company is listed as GAVLARS PEST CONTROL LTD, company number 15973457. The website’s contact details are:

Address: 20 Priestley Avenue, Plymouth, PL5 2DW
Telephone: 07817 739466
Email: gavlarspestcontrol@hotmail.com

For data protection enquiries, please use the email address above and mark your message for the attention of the person responsible for data protection.

2. Personal information we collect

Depending on your enquiry and the services you request, we may collect:

Contact details: name, telephone number, email address, billing address and service-property address.
Enquiry details: information you provide about the pest problem, affected rooms or areas, infestation history, urgency and preferred appointment times.
Property and service information: inspection notes, site risk information, treatment recommendations, service records, pest management plans and follow-up details.
Safety information: relevant information about children, pets, occupants, access restrictions or other circumstances that may affect the safe delivery of a treatment.
Business customer information: company or organisation name, site contact details and information needed to provide commercial pest control or ongoing management services.
Transaction information: details needed to prepare quotations, invoices and payment records. We do not ask you to provide full payment-card details through the website contact form.
Technical information: IP address, browser and device details, website activity and cookie data, where collected.

3. How we collect information

We collect information when you complete the website contact form, email or telephone us, request a quotation, arrange an inspection, receive a treatment or enter into an ongoing service arrangement. We may also receive relevant information from a property manager, landlord, business customer or other person arranging services for a property, where appropriate.

4. How we use personal information

To respond to enquiries and provide advice or quotations.
To arrange site visits, inspections, treatments and follow-up appointments.
To assess pest issues and prepare suitable treatment or prevention plans.
To identify relevant site risks and communicate safety or preparation instructions.
To provide domestic, commercial, emergency call-out and ongoing pest management services.
To administer customer accounts, quotations, invoices and payments.
To maintain service records, handle complaints and improve our services.
To protect our business, comply with legal obligations and establish or defend legal claims.
To send marketing communications where permitted by law and, where required, with your consent.

5. Lawful bases for processing

We process personal information where necessary to take steps at your request before entering into a contract or to perform a contract; to comply with legal obligations; for our legitimate interests in operating and improving our pest control business, managing customer relationships and delivering services safely, where those interests are not overridden by your rights; or with your consent.

6. Sharing personal information

We may share relevant information with service providers who support our website, email, business administration, accounting, payment processing or IT systems. We may also share information with insurers, professional advisers, regulators, law enforcement or public authorities where necessary or legally required.

Where a property manager, landlord, business customer or other party has arranged the work, we may share relevant service information with that party where this is necessary to fulfil the arrangement and has an appropriate lawful basis.

We do not sell personal information.

7. Pest treatment and safety records

To carry out work safely, we may record relevant information about the property, the pest activity, treatment methods, site risks and precautions discussed with the customer. We may also record information about children, pets or occupants where it is relevant to treatment safety. Please provide accurate information and tell us if circumstances change before a technician attends.

8. International transfers

If a supplier processes personal information outside the United Kingdom, we will take steps to ensure that any transfer complies with UK data protection law, including relying on an applicable adequacy regulation or approved transfer safeguard where required.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining inspection and treatment records, managing ongoing pest control arrangements, handling complaints and meeting legal, tax or insurance requirements.

Different retention periods may apply to enquiries, customer records, site inspection and treatment records, invoices and marketing preferences. We have not published fixed retention periods for each category. We will securely delete or anonymise information when it is no longer needed, subject to any applicable legal or insurance requirements.

10. Your data protection rights

Subject to legal conditions and exemptions, you may have the right to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability and to object to processing based on legitimate interests. Where processing is based on consent, you may withdraw that consent.

To exercise your rights, contact gavlarspestcontrol@hotmail.com or telephone 07817 739466. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Security

We take reasonable technical and organisational steps to protect personal information. No method of internet transmission or electronic storage is completely secure.

12. Third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy notices before providing information to them.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, suppliers or legal requirements. The latest version will be published on this page.

Last updated: 10 November 2026.