Terms and Conditions
1. About these terms
These Terms and Conditions apply to the use of gavlarspestcontrol.co.uk and to services supplied by Gavlars Pest Control Ltd, subject to any separate written quotation, service agreement or terms agreed for a particular job.
The website identifies the business as Gavlars Pest Control Ltd. The company is listed as GAVLARS PEST CONTROL LTD, company number 15973457. The website gives its contact address as 20 Priestley Avenue, Plymouth, PL5 2DW, telephone 07817 739466 and email gavlarspestcontrol@hotmail.com.
2. Services
We provide pest control and pest management services for domestic, commercial and other properties in Plymouth and surrounding areas. Services described on the website include the inspection, treatment and prevention of problems involving rodents, insects, bed bugs, ants, hornets and wasps, cockroaches, fleas, woodworm and birds. The website also describes cleaning and removal services, commercial pest control, pest management plans, ongoing monitoring and emergency call-outs.
The precise service available will depend on the pest, property, site conditions, access, safety considerations and the work agreed with you.
3. Enquiries, inspections and quotations
You may contact us by telephone on 07817 739466, by email at gavlarspestcontrol@hotmail.com or through the website contact form. The website advertises free consultations and no-obligation quotations. The scope of any inspection or consultation will be confirmed when it is arranged.
Any quotation should identify the work proposed, the price or pricing basis, relevant assumptions and any follow-up visits or ongoing services included. A quotation is not a confirmed booking until accepted by us and the appointment or service arrangement has been agreed.
4. Customer responsibilities and site access
You must provide accurate information about the pest problem, the affected areas, the property and any relevant history. You must arrange safe and reasonable access to all areas that need to be inspected or treated and tell us about any hazards, access restrictions or relevant site rules.
You must tell us before work begins about children, pets, occupants, food preparation or storage areas, sensitive equipment, water sources and any other circumstances that may affect the choice or safe application of a treatment.
Where the property is rented, managed or occupied by another person, you are responsible for ensuring that you have the necessary authority and permissions to arrange the work and provide access.
5. Treatment preparation and safety instructions
Before or during a treatment, our technician may give you instructions about preparing the property, protecting or removing food and personal items, moving furniture, ventilating areas, keeping people or animals away from treated locations and when it is safe to re-enter. You must follow the instructions provided for the specific treatment.
Different pests and treatment methods require different precautions. Do not assume that a general instruction applies to every treatment. If you are unsure about an instruction, ask the technician before entering or using a treated area.
6. Treatment methods and outcomes
We assess the reported problem and determine an appropriate approach based on the inspection, pest type, property conditions and relevant safety considerations. The website describes the use of physical, chemical and biological control measures, traps and baiting systems, insecticide applications, heat treatments and bird deterrents where appropriate.
We aim to control the identified pest problem and provide prevention advice where appropriate. However, pest activity can be affected by building conditions, neighbouring properties, access points, sanitation, weather and other factors outside our control. Unless expressly stated in a written agreement, we do not guarantee that a treatment will prevent all future pest activity or that pests will never return.
7. Emergency call-outs
The website advertises a 24-hour, 7-day emergency call-out service. Availability, response times and the ability to attend will depend on the location, nature of the problem, technician availability and operational circumstances. Contact us to confirm availability and any applicable charges before work is authorised.
8. Prices and payment
The website does not publish a complete price list or standard payment schedule. The price, any call-out charge, treatment cost, payment method, payment due date and any additional charges should be confirmed in the quotation or booking arrangement before work begins.
For commercial services or ongoing pest management plans, the scope, frequency, reporting arrangements, charges and contract duration should be set out in the relevant written agreement.
9. Changes, cancellations and missed appointments
Any appointment changes, cancellation notice periods, call-out charges or missed-appointment fees should be agreed and communicated before the booking is confirmed. Where these details are not included in a written quotation or agreement, contact us to clarify them before accepting the work.
Any cancellation, refund or payment terms will be subject to applicable UK consumer law. Nothing in these terms excludes rights that cannot legally be excluded.
10. Ongoing pest management plans
Where you request an ongoing pest management plan, the properties and areas covered, inspection frequency, treatment scope, reporting, response arrangements, contract term, fees and termination provisions should be confirmed in writing. The website describes routine inspections, preventative measures, monitoring and reporting as possible plan components; the exact inclusions depend on the agreement for your site.
11. Complaints
If you are dissatisfied with a service, please contact us using the details below and explain the issue, the property and the date of the work. We will review the information and seek to respond appropriately.
12. Liability
We will exercise reasonable care and skill when providing services. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights that cannot be excluded by law.
We are not responsible for problems caused by inaccurate or incomplete information supplied by the customer, failure to provide safe access, failure to disclose relevant site risks or failure to follow treatment preparation and aftercare instructions, to the extent permitted by law and where the relevant failure caused the loss.
Any responsibility for damage or loss will be assessed in light of the circumstances, the agreed work and applicable law. Nothing in these terms attempts to exclude liability for our own negligence where such exclusion would be unlawful.
13. Website content and intellectual property
Website content is provided for general information and may be updated or corrected. Unless otherwise stated, text, photographs, graphics, branding and other materials are owned by or licensed to the relevant rights holder. You may view the website for personal or business information purposes but must not reproduce or commercially exploit its content without permission, except where permitted by law.
14. Third-party websites
Our website may contain links to external websites. We do not control those websites and are not responsible for their content, availability, terms or privacy practices.
15. Contact details
- Gavlars Pest Control Ltd
- Address: 20 Priestley Avenue, Plymouth, PL5 2DW
- Telephone: 07817 739466
- Email: gavlarspestcontrol@hotmail.com
- Company number: 15973457
16. Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that allow a consumer to bring proceedings elsewhere.
17. Changes to these terms
We may update these terms to reflect changes to our services or legal requirements. The latest version will be published on this page. Any separate written quotation or service agreement may contain additional terms agreed for a particular job.
Last updated: 10 November 2026.